The use by the client of the services of the Internet shop of hackneyshop.com presupposes, in any case, adherence to the General Purchase Conditions in the version published by the Website at the time of the purchase order. Therefore, it is convenient that the customer read these General Conditions before proceeding to make a purchase.
Scope of the contract
These General Purchase Conditions apply to the sale of all Hackney Shop products through its website, to consumers to whom orders can be delivered in Europe (euro zone only). Hackney Shop informs that its Website is exclusively addressed to a public over 16 years old.
Hackney Shop reserves the right to cancel a user's access account if fraudulent, speculative or bad faith acts are detected in the use of this service.
For security reasons, you can not make purchases over € 1,500 or more than 40 items per order.
The applicable prices are those indicated on the website on the date of the order. The prices that appear detailed in each product include the I.V.A. (Value Added Tax). The amount of the shipping costs is indicated to the customer in a disaggregated way at the moment of placing the order. Hackney Shop reserves the right to make, at any time and without prior notice, the modifications it deems appropriate, and may update, even daily, products and prices depending on the news that is appearing.
In the case of shipments to the Canary Islands, Ceuta and Melilla, the customer must pay the corresponding customs charges, which will vary depending on the weight of the shipment. The same applies to Switzerland and Norway, in which case the amount of customs charges depends on the total amount of the order.
All purchases can be paid with a Visa®, MasterCard® or American Express® credit card as well as with a 4B or 4B Maestro debit card (which implies an automatic charge) and PayPal System. In any case, the choice of means of payment is made, during the purchase process, on the corresponding screen.
The customer must notify Hackney Shop of any undue or fraudulent charge on the card used for purchases, by e-mail or by telephone, in the shortest possible time so that Hackney Shop can make the necessary arrangements.
Additionally, suppliers or issuers of means of payment can adopt anti-fraud measures, which entail the rejection of certain types of transactions. Hackney Shop is not responsible for the application of this type of security policies.
Availability of products
All orders are subject to product availability. If there are incidents regarding its supply, or if there are no items in stock, the customer will be informed immediately and any amount that could have been paid will be reimbursed.
The delivery will be made at the address indicated by the customer, which may be different from the one of his habitual residence, being able to send to his place of work or even to a third person to whom he wishes to make a gift. In any of the cases, the identification of the buyer or of the person to whom the product is directed will be required by means of an official document identifying him and signing the delivery note. The deadline set in the Website will be merely indicative. However, Hackney Shop will endeavor to respect this deadline, not being liable in case of exceeding the initially estimated deadline.
In the case of deliveries to the Canary Islands, Ceuta and Melilla, the customer must pay the corresponding customs expenses at the time of receiving the order. These vary depending on the weight of the order and can amount to € 20. The same goes for shipments to Switzerland and Norway: in this case the costs represent 7.5% of the total order, approximately. In case the client does not withdraw the order once it is in customs, he will bear the expenses generated by his return to the Cortefiel warehouse in Aranjuez, Madrid. These expenses will be deducted from the amount of the return of your purchase.
Changes and refunds (in case of tare or defect)
Orders delivered in Spain:
Through the Internet: you have a period of 14 working days from the date of receipt of the order to return it and / or proceed to change it through the Internet. In the case of changes, they can only be made by other references that do not exceed the amount paid for the items that they wish to change. Get in touch with our Customer Service by calling 93 217 84 75 and we will pick up your purchase at the delivery address you indicated.Through a street shop: you have a period of 30 calendar days from the date of purchase to go to the Hackney Shop and make the change or return there. In this case, the changes can be made by any other reference, paying the difference to the client, if any.
As an exception, the garments of the outlet only accept returns and exchanges through the Customer Service, as indicated above.
Canary Islands, Ceuta or Melilla: you have a period of 30 calendar days from the date of purchase to return it or change it in store.
Orders delivered at U.E:
- Through the Internet: in this case, only returns are accepted (no changes). You have a period of 14 working days from the date of receipt of the order. To do this, you must send the unwanted garments to Hackney Shop in C / Travessera de Gracia 164/167. Barcelona 08012 by the means of transport you prefer (the return costs are charged to the customer).
- Through the street shop: you have 30 calendar days from the date of purchase to go to the Hackney Shop and make the return or exchange (in this case, changes are allowed) of those items.
In no case are return expenses or customs charges, if any.
Right of withdrawal
The customer can cancel the purchase, within 14 days, from the receipt of the product. The conditions to do so are the same as in the cases of changes and refunds due to the tare or defect described above.
Hackney Shop will reimburse the customer for the payment received, within 60 days of receiving the notice of withdrawal. The customer will bear the return costs.
Guarantee of purchased products
The contractual guarantee offered is that established in Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users. Cortefiel shall be liable for any non-compliance that may arise within a period of two years from delivery, provided that the client has informed Cortefiel of said lack of conformity within two months of being informed of it.
For any questions, suggestions, complaints or inquiries about the online store, you can contact the Customer Service by email email@example.com or call 93 217 84 75 in the case of Spain.
Hackney Shop will attend your request as soon as possible and, in any case, before the deadline of one month. In case your request is not resolved satisfactorily, you can access the system of extrajudicial resolution of conflicts that is indicated below.
Applicable Law and jurisdiction
These General Purchase Conditions are subject to Spanish legislation. The parties submit, at their discretion, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user's domicile.
Identity of the owner of www.hackneyshop.com
In compliance with Organic Law 34/2002, of July 11, Services of the Information Society and Electronic Commerce, we inform you that the legal person in charge of this website is:
Business name: JAUME PIQUÉ FERNÁNDEZ
Address: TRAVESSERA DE GRÀCIA, 167/08012 BARCELONA
HACKNEYSHOP.COM is not responsible for the misuse that can be given to the contents of this website. The responsibility falls entirely on the person who accesses or misuses it. HACKNEYSHOP.COM does not assume responsibility for the information contained in the page with respect to third parties that can be accessed through links or access available on this website. These links are provided for the sole and simple purpose of providing information. The prices will be those that mark the web except for possible typographical error.
In compliance with the Organic Law 15/1999 of December 13 on Protection of Personal Data, we inform you that all personal data provided to www.loversneakers.com will be treated confidentially and will become part of a file automated property of HACKNEYSHOP.COM. Your personal data will be used only for the billing and shipping of the product, never given to third parties for the sending of advertising.
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What are cookies?
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